| Opportunity Number: | 16828199 | | Company Name: | Osram Sylvania Inc. | | Location: | Westfield, IN US | | Categories: | Other
Customer Service | | Salary: | competitive | | Minimum Education: | High School Diploma |
| | Updated: 9/5/2008 | apply to job
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Customer Service Representative
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Categories: Customer Service Management, Customer Service Support
OSRAM SYLVANIA is looking for Customer Service Reps to join our team! If you have a background in customer service and want to work for a great company that is based on INNOVATION- look no further. OSRAM SYLVANIA offers comprehensive benefit programs, tuition reimbursement, 401k, wellness programs, on-site massage therapy, free parking, complimentary coffee and an overall great working environment.
Job Description:
Provide accurate, timely product technical support to customers, sales, end users, and specifiers for advanced inquiries relative to product application or characteristics. In partnership with sales representatives, initiate product up-sell, cross-sell or product substitution as opportunities present. Verify pricing and customer credit status as required. Execute low- to mid-level account management responsibilities to meet designated customer requirements, which may include but is not limited to: schedule delivery appts; maximize line and unit order fill rate; influence on-time delivery; promote web utilization; analyze vendor report cards and determine/execute performance improvement initiatives; and, participate on cross-functional/internal quality teams formed to enhance service performance or define/implement improvements to systems and processes.
Requirements:
1-2 yrs Customer Service Representative experience
Strong communication skills
Ability to troubleshoot
Associates degree desired
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