Our company provides technology applications and marketing services to community service organizations worldwide and has earned a reputation as a leading online destination for active lifestyles. The company's application services help organizations reduce the cost and complexity of managing community activities and fundraising events. Its marketing services offer integrated online and field marketing campaigns that help brands develop authentic relationships with active consumers. Its consumer properties offer a comprehensive destination for the active lifestyle.
Application Analyst
The successful candidate will assist their Team Lead and the Manager of Support Services. The candidate must have a can do attitude with good organizational skills and a high degree of flexibility. As an Application Analyst you will be responsible for the following result area:
Providing first tier application level support to customers on our company's software
Providing training and implementation services to customers using our software
Duties and Responsibilities Include the Following:
Provide phone and email support to customer base to ensure smooth operation of the software
Recommends or performs minor remedial actions to correct problems
Advises client on alternate methods of solving need or problem, or recommends specific solution
Escalate issues to Technical Analyst team where appropriate
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Assist in closing of all open support calls
Assist in the editing of training materials and manuals
Experience Required:
All front end modules of our company's software.
All peripheral hardware equipment used with the software.
Microsoft Windows Operating System Software. (Windows 2000 and XP).
Teaching and training skills.
Writing skills.
Knowledge of the Communities Market (Parks and Recreation, Higher Education, YM/YWCA's).
Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves sitting, walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 10 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical call center/office environment. Other responsibilities as assigned.
Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! Be sure to include salary history in your cover letter. EEO/AA.
