Client Engagement Specialist

Client Engagement Specialist

Client Engagement Specialist


Job Code: 72732
Location: Indianapolis, IN US
Travel Involved:
Job Type: Full Time
Job Level: Experienced (Non-Manager)
Education: Bachelor's Degree
Skills:
Category: Advertising/Marketing/Public Relations,Sales
Position Summary:

The Client Engagement Specialist, Comprehensive Solutions, as part of the Sales Operations Team at BioStorage Technologies (BST) will work closely alongside the Sales and Comprehensive Solutions teams, and will assist in all support areas of sales. The successful applicant must have the ability to handle multiple tasks in a timely and effective manner and have excellent oral, written and interpersonal communication skills to assist internal and external personnel with inquiries, schedule meetings and appointments, as well as, provide creative assistance with marketing and sales materials.
Responsibilities

Essential Functions
* Working with multiple sales teams and business units in the formulation of innovative and successful bid strategies.
* Generate price quotations for various business units and product lines
* Preparation and presentation of financials for approval by all levels of executive management.
* Work closely with assigned sales teams for the coordination of the commercial aspects of sales, finance, contracts and product specialists to ensure that the corporate objectives are met and that the business controls are adhered to.
* Assist in discovery and pre-screening of potential comprehensive opportunities to assess the fit for Comprehensive Solutions vs. traditional opportunity
* Maintain ownership of all documentation and reporting utilized throughout the sales cycle and deployment of Comprehensive Solutions, including work flow analysis, space optimization diagrams, results documentation, project management records, charting, SOP’s, legal documents, proposals, KPI reports, presentations, and economic models
* Contribute in the preparation and implementation of proposals in strategic pursuits
* Work directly with subject matter experts (SMEs) to develop and write compelling narratives pertaining to their field of expertise which will be used as content in winning proposals
* Provide sales support including creating and monitoring tactical action plans and maintaining communication with team members.
* Develop the proposal schedule and coordinate writing assignments
* Gather data from all members of the proposal team and assemble it into a master proposal
* Review all proposal sections for compliance and grammatical & spelling accuracy
* Facilitate proposal reviews, dissemination of review comments to section writers, and incorporation of updates into proposal.
* Coordinate proposal status tracking, production, and delivery.
Requirements

Required

· 4-year BA or BS degree from an accredited institution
· Proficient in the use of Word, Excel, PowerPoint, Outlook
* Strong communications skills.
* Must be a self-starter with a proven track record of developing successful commercial proposals and innovative/winning bid strategies
* Ability to multi-task in a fast paced dynamic environment.
* Ability to manage cross-functional teams to a consensus.
* Must have the ability to work with multiple groups and organizations to obtain information in order to provide accurate and timely commercial responses.
* Candidate will be responsible for producing documents for submission to customers/potential customers; therefore, meticulous attention to detail and professional appearance of work is essential.
* Must demonstrate critical thinking, analytical, and problem solving skills.
* Must possess strong editing and writing skills and the ability to interpret technical information and adapt it to a variety audience with a client- benefit focus.
* Must possess strong organizational and project management skills, attention to detail, and ability to work under tight deadlines.
* Must possess ability to manage multiple priorities and deadlines while meeting quality standards and on-time delivery
* Minimum Work Requirements: Minimum of 2 years of proposal/contract administration experience or equivalent. Functional work experience in a CRO or pharmaceutical/biotech company may be substituted for proposal / contract administration experience


Preferred

* Marketing, Business, Finance or Communication Degree
* 1-3 years customer service/sales experience
* Experience working in multi-cultural and/or and global environments
* Experience using a CRM program e.g. ACT, Goldmine,
* Scientific and/or business background with a concentration in pharmaceutical / biotechnology industry preferred.


Integrity
* Guided by a set of core values and beliefs to guide behavior and performance
* Represents information accurately and openly
* Demonstrates fairness in dealing with others
* Uses appropriate judgment in maintaining confidentiality
* Displays consistent loyalty to company values even under pressure
* Acts objectively and inspires trust

Customer Centric
* Considers the client perspective when creating policies, procedures and solutions.
* Attentive and responsive to customer requests.
* Listens to and anticipates needs of the customer.
* Identifies, influences and manages customer expectations.
* Align priorities with the customer’s priorities.
* Act with a sense of urgency on behalf of customer needs.
* Recognize that building relationships are critical for success-internal and external.

Accountability to Team and Self
* Is open to learning ones tendencies – areas of strengths and areas of development
* Know ones strengths and limits
* Understand behavior impact on others
* Acknowledge accountability for performance and its influence on team
* Recognition that intent and actions should be aligned, with sensitivity to others perceptions
* Demonstrates support for the group over personal wishes

Delivers Results
* Anticipate, identify, confront and overcome barriers in order to successfully complete a task or project.
* Focus on outcome rather than activities.
* Demonstrate personal contribution to accomplish goals.
* Drives and produces efficient solutions – actively pursues process improvement.
* Consistently delivers on commitments and goals.

Quality
* Drive quality standards and maintains these standards.
* Follow established guidelines for quality assurance.
* Take accountability for mistakes through self-reporting, corrective action, and preventative measures.
* Consistently demonstrates accuracy, compliance and gold standards service performance.
* Ambassador of quality throughout the organization.


May be required to travel sometimes overnight to client sites, trade shows or training. Travel is expected to be less than 5% of employee time.