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Listed below are the top 10 out of 78 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Indianapolis, IN
Ascension Health Information Services - Indianapolis, IN US
Ascension Health Information Services located in Indianapolis, IN is seeking to hire an IT Service Desk Analyst. The Service Desk Analyst provides Level 1 (first ...
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Associate Technical Analyst Autobase, a division of Dominion Enterprises (www.dominionenterprises.com), is recruiting for an Associate Technical Analyst to ...
Travel: No Shift: Day Job JobType: Experienced Medicaid Provider Enrollment Supervisor: . Manage team primarily comprised of Supervisor I, nonexempt or (ENT)/Intermediate ...
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12772 The purpose of this position is to provide the highest quality customer service to customers by providing information, answering questions and performing ...
IT Service Professional About the Job IT Service Professional Kenra Professional, LLC has an exciting career opportunity for an IT Service Professional. Kenra ...
Technical Support Representative I Tracking Code 12772 Job Description The purpose of this position is to provide the highest quality customer service to customers ...
Position Description Provides service to agents and customers by handling policy inquiries, changes... company, agent and customer over policy issues......
For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
26768960
Company Name:
Pitney Bowes
Job Location:
Indianapolis, IN US
Job Category:
Information Technology
Customer Service Representative
Title: Customer Service Representative Location: IN-Indianapolis The Customer Service Representative (CSR) is a direct source - line of sight and support to assigned Agencies (customers) for the PBMS-State of Indiana contract. This job is critical to the overall successful achievement of our SLA's and goals in Customer Satisfaction as well as expanding our billable revenue throughserving as a liaison / consultant for client relationship management, internal production scheduling, vended print, project management, and CCM integrated solutions.
Essential Duties / Responsibilities:
Essential duties include the er duties may be assigned at the discretion of management. 40% Serve as a liaison between client relationship management and SLAs
* Confers with customers and sales throughout production to keep them informed of status, to solicit and resolve inquiries and complaints, to obtain approval of materials such as original artwork, color files, color samples, and proofs * Agency Tracking & Summary Documentation keep current * New application development - revenue growth * High level of customer trust & satisfaction. * Assume project management and process consultant roles for complex print projects, as assigned 40% All Job Intake - through completion
* SLA's clearly documented, input into billing database, and reviewed with Operations/Vendors. * Utilization of PB Transport, Planet Press, and any Print Procurement software or Web based portal solution that might be developed. * Confers with customers and Operations and/or Vendors throughout production to keep them informed of status, to solicit and resolve inquiries and complaints, to obtain approval of materials such as original artwork, color f Interfaces with Site Production Manager as to project feasibility concerning job requirements and time frame. * Determine supplies and materials required for each project * Basic understanding and working ability to create item masters, shop order, job jacket / ticket * Confers with departmental heads or production personnel to develop or confirm information regarding various cost elements. * In conjunction with the management team will be responsible for completing the billing process * Routes supplies and materials to work areas to put projects into production * timely processing of job in accordance with customers' requirements and PBMS standards. Maintains log of jobs in production. * Monitors progress of the order throughout production, confers with establishment personnel, requests supplies, services with outside vendors as required, and alters production schedule and job order to expedite iles, color samples, and proofs, and confirm delivery 20% Vended Print Procurement and all associated PBJob followup and paperwork
* Utilization of P3 Print Procurement software tool and/ or Web based portal solution that might be developed for quoting, awarding, and tracking of vended print jobs. * Vendor Management to SLA's * Keeping Customers informed of job status through completion/delivery. * Certificiate of Print completion * Validate vendor invoices and enter into billing database. Minimum of 5 years printing industry experience in Customer Service and/or operations Ability to project manage programs Must possess experience in working with senior level stakeholders / building customer relationships. Analytical / Consultative skills required. Strong project management experience. Excellent written and verbal communication skills. Industrious, proactive work ethic; strong problem solving and decision-making mindset. Computer applications skills / aptitude (Microsoft Office Suite; Planet Press; Adobe; Access; etc.) Postal regulations / Mail stream knowledge Print procurement and commercial print production knowledge preferred
