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Floating Mail / Copy Clerk - Indianapolis Area (07674)
Requisition ID 11-07674 Job Title Floating Mail / Copy Clerk - Indianapolis Area (07674) Job Category Operations Full / Part-Time Full time - Regular FLSA Status Non Exempt Shift 1st City Indianapolis State / Province IN Country United States Job Description POSITION PROFILE Supports the daily operations of one or more outsourcing locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region's outsourcing logs and reports, the outsourcing services during implementation and fills in for absences and vacations throughout the Ricoh Management Services locations, as well as assists during start-up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory, which will include the Indianapolis metro area. JOB DUTIES AND RESPONSIBILITIES * Assists new outsourcing site implementation
* Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures
* Assists in the training of new and existing employees
* Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor
* Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor
* Orders paper, toner and other supplies as directed by Site Manager or Supervisor
* In the absence of onsite personnel, may perform any of, but is not limited to the following duties:
* Processes all incoming and outgoing mail
* Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations
* Filing and labeling of documents and other materials for storage and retrieval
* Shipping and Receiving, including the movement of boxes and or equipment
* Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite
* Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc.
* Performs basic troubleshooting on all equipment used within the Ricoh Center
* Assists in the coordinating of work assignments to meet specific deadlines and service deliverables
* Manage all aspects of the Ricoh Center in the absence of the Site Manager or Supervisor
* Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call
* Performs Front Desk Receptionist duties
* Performs other duties as required QUALIFICATIONS (Education, Experience and Certifications)
* Requires high school diploma or equivalent. * Requires a minimum of 6 months of direct, face-to-face customer service experience. Experience in an office services environment (mail, copy/print production) is preferred. * Requires intermediate or higher computer skill level, specifically using Microsoft Office applications (Excel, Outlook, Word, etc.).
* Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per Company policy
* Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment
* Requires experience with postage meter and equipment We are an Equal Opportunity Employer, M/F/D/V Apply On-line
