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Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives ...
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As a Hotel Front Office Agent, you will be responsible for greeting guests, making reservations, answering phones, maintaining the front desk, resolving issues, ...
Now hiring Hotel Front Desk Agents! Responsibilities for this position include greeting and registering guests, resolving guest issues, and promoting hotel ...
Seeking Hotel Front Desk Agents who are team players with high energy and outstanding customer service skills. If hired, applicants should be prepared to give ...
equipment related to the Front Desk. To be familiar... etc..) Familiar with all procedures with-in Front Desk, PBX, and Guest Services. Knowledge of Shuttle......
Title: Front Office Agent Location: INIndianapolis Front Office associates are responsible for the guest registration process and communication of hotel services ...
Essential Functions: * To be thoroughly acquainted with all check-in policies and procedures. * To be thoroughly acquainted with all check-out policies and procedures. * To be familiar with guest scenarios * To be familiar with all technical equipment related to the Front Desk. * To be familiar with all hotel facilities. * To be familiar with general organization set-up. * To be familiar with the inter-relationship between the different departments. * Train new associates. * Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager. * To understand and follow all guest recovery guidelines (Alerts, MMS, Prompt Response, Log Book etc..) * Familiar with all procedures with-in Front Desk, PBX, and Guest Services. * Knowledge of Shuttle and Airport transportation offered by the hotel to be able to properly and effectively direct guests. * Ensure that the public areas (lobby) are maintained, clean, and tidy by partnering with Housekeeping Department. All issues are to be reported to PBX. * Drive hotel owned vehicles as required and log all trips and maintenance in vehicle logs * Maintain cleanliness of hotel owned vehicles * Assist with storage of guest luggage in the bell closet or alternate storage location * Assisting with luggage when a guest moves rooms and ensuring the new room is satisfactory * Properly log all trips originating from the Bell Stand. * Transport luggage to/from guest room which regularly includes lifting and/or carrying items up to 50 lbs. * Knowledge of daily meetings and events to properly be able to direct guests * Ensure the delivery of parcels, mail, faxes, special deliveries, etc. to guest rooms. * Assist in arranging for restaurant reservations and limousines as required by our guests. * Direct phone calls to appropriate personnel. * Ensure proper ordering and newspaper * Manage all communication during an emergency situation. * Record, dispatch, and complete entries into MMS * Omni Prompt Response Help Line. * Record and deliver wake-up calls. * Assist guests with Room Service orders, up selling where appropriate. * Dispense and track communication radios. * Communicate via two way radio and telephone with all departments.
Requirements: Why You Want To Work For Us
Training we Provide
How a Person Can Make an Impact in This Job
The Ideal Candidate for this Position
This is a career oriented position with predecessors who've successfully moved into management positions. Candidates must show a commitment to the hospitality industry through either a hospitality degree and/or strong work experience. * College Degree preferred. * Hotel experience preferred. * Proven customer services skills. * Ability to work flexible schedule including weekends. * Excellent communication skills. * Computer skills. * Detail and team oriented. * Must show desire and propensity to pursue a career in Hospitality.
